Gain insights into customer reviews, social media and surveys in one place
The Financial Reputation Group’s Natural Language Processing (NLP) engine, Athena, is advanced insights software that lets you find the root cause of problems and spur decisive action from business lead to the front lines.
NATURAL LANGUAGE PROCESSING
From customer feedback to actionable insights
The Financial Reputation Group’s NLP engine, Athena, humanizes big data so you can understand the customer sentiments expressed in feedback and improve operations at the location and corporate level.
Uncover emerging positive and negative sentiment trends
Monitor sentiment levels from customer feedback to understand your businesses strengths and weaknesses and discover trending topics in your market as a whole.
Quickly measure business performance by category
Easily group relevant keywords into custom categories to measure different areas of your business. Refine customer feedback insights even further with sub-categories.
Compare performance across locations
Measure customer review volume, ratings, and sentiment from feedback at a location level to identify your highest and lowest performers.
Customize insights fit your exact needs
With Reputation Builder, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.
Let the Financial Reputation Group put the power of customer insights to work for your branches