FINANCIAL SERVICES
REPUTATION MANAGEMENT

Digital solutions and resources that make bank and credit union branch's stand out

The Financial Reputation Group's philosophy revolves around a comprehensive approach to branch promotion. Success is more than advertisements and putting your brand name in front of customers. Customers will research your brand, and your business will suffer if your online presence is limited. A holistic view, by definition, needs to encompass branch reputation management and local discovery. Nearly all organic growth is driven at the local level, and local SEO is the driving force for being found before your competition. At the Financial Reputation Group, our approach centers on a complete local online presence, comprehensive reputation management, and customer experience strategies.

LOCAL BRANCH MARKETING HAS CHANGED

Local branch marketing has changed

MULTI-BRANCH
GOOGLE MY BUSINESS

Manage all your branch locations
at scale

More than 70% of online searches happen through Google. Ensure all your branches are visible in the top search results by working with the Financial Reputation Group to claim and manage your company’s Google My Business (GMB) listings.
Multi-location Google My Business
Multiple Location Websites

MULTI-BRANCH WEBSITES

Websites optimized for multi-branch financial services

Search engines and mobile phones have forever changed marketing for multi-location businesses. If customers can’t easily search and find your institutions website for each branch, you will lose business. the Financial Reputation Group develops high performance websites that combine expert design, architectural chops, technical skills, and SEO to rank highly in search engines and Google local search for all locations.

MULTI-BRANCH LISTINGS

Control all your branch listings and rank higher online

The Financial Reputation Group enables you to update business information for all branch's directly from your dashboard and auto-sync changes across 50+ sites with just the click of your mouse.
Multi-location listings
You got 545 new reviews this week!
Multi location review generation, multi site review generation

MULTI-BRANCH REVIEW GENERATION

Grow customers with reviews

Studies have shown that a 1-star increase in ratings equates to a 5-9% increase in revenue. Your own customers can power your new revenue growth. The Financial Reputation Group integrates with over 1,000 CRMs and automatically sends review requests after each meeting. Get more reviews with email and SMS. Customize review requests with your branding and get reviews on the sites that matter most to you, like Google and Healthgrades.

INTERACTIONS

Use customer interactions to drive business growth at all your branches

Connect with website and Google visitors, text customers, and get more leads. Maintain your current customers and be able to achieve customer lifetime value (CLV) through their extended loyalty.
Enterprise review marketing

ENTERPRISE REVIEW MARKETING

Own local markets with influential customer generated content

Allow patient words to increase trust, loyalty, social proof, and revenue in all your site markets. Reinforce SEO, SEM, and social media marketing campaigns in all your markets by automatically sharing your best reviews to your website, social channels, and SEO-optimized Clinic Builder profile. 

MULTI-BRANCH REVIEW MONITORING

Hear what your patients are saying, everywhere

Our online review monitoring tool displays your patient feedback from 150+ sites. Manage your team efficiently with role-based dashboards and custom alert settings at every level: corporate, regional, and local.
Multi-Location Review Monitoring

REVIEW CAMPAIGNS

Make your review acquisition smart

Analyze your funnel and measure campaign efficiency with advanced, real-time reporting. Recognize how your multi-branch institution performs at an enterprise and location level with over 70 reports.

ENTERPRISE 
BENCHMARKING

Outperform local and national competition at scale

Understand your competitor’s customers better than they do. Analyze insights into your competitors’ reviews and benchmark against regional or direct competition. Spot leading and lagging themes and take swift corrective action on each specific issue for each branch.
Enterprise Benchmarking
Branch Insights

MULTI-BRANCH INSIGHTS

Enhance operations and achieve high-level growth

Uncover trending themes across branch's to fine-tune services and operations. Discover unique customer and business data throughout the entire customer journey. Recognize and understand your strengths and weaknesses at each location with advanced analytics. Use relevant data to implement modifications and track customer experience improvements.

Let The Financial Reputation Group put the power of local SEO to work for your financial institution

Financial Reputation Group
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